An energy broker is someone who helps businesses and organisations compare, secure, and manage electricity and gas contracts with energy retailers. Think of them as your behind-the-scenes negotiator—finding competitive rates, reading the fine print, and handling contract changes so you don’t have to. While they don’t generate or sell energy themselves, brokers act as intermediaries with deep knowledge of market pricing, tariff structures, and deal timing.

They exist because, let’s be honest, most of us don’t have the time or brainspace to decode energy bills—let alone shop the market and fight for better terms.

What does an energy broker do, exactly?

It starts with usage. An energy broker reviews your past bills and energy consumption, then gets to work comparing offers from a range of retailers. But it’s more than just number crunching—they understand tariff structures, contract terms, and loopholes that would trip up the average business owner.

Here’s a quick rundown of what they actually do:

• Review current energy usage and identify inefficiencies

• Compare quotes from multiple commercial providers

• Negotiate better rates and favourable contract terms

• Manage transfers between retailers

• Monitor renewals so you don’t default onto higher rates

• Offer advice on peak demand, load shifting, or green options

For large users (think gyms, bakeries, factories, schools), this support can save thousands. But even a single-site business can benefit.

Why would a business use an energy broker?

If you’ve ever tried calling three different energy companies, explaining your load profile, and deciphering a contract longer than your lease—then you already know the answer.

Energy contracts are full of variables:

• Tariffs and block rates

• Peak vs off-peak

• Usage thresholds

• Supply charges and network fees

And the deals offered to small businesses can vary widely—even from the same provider. That’s where energy brokers come in: they already know how to read the market. Some even have access to wholesale or exclusive commercial rates not available to the public.

Example: A Brisbane restaurant group was unknowingly paying a standing offer rate 20% higher than the market. Their broker found an alternative contract that offered lower usage charges, saving them over $9,000 annually—enough to fund a new fit-out for one of their sites.

Are energy brokers regulated in Australia?

There’s no national licensing system for energy brokers yet, but they are subject to general business and consumer law. And in places like Victoria, the Essential Services Commission keeps a closer eye on third-party energy sales.

That said, reputable brokers typically:

• Disclose how they’re paid (fees, commissions, or both)

• Operate under a written code of conduct

• Offer written contracts and quotes

• Provide dispute resolution options

• Protect customer data

The Australian Energy Regulator (AER) also provides guidance on what to expect from energy retailers and brokers, particularly when dealing with small businesses.

What’s the catch—do energy brokers charge fees?

Some do. Others don’t.

There are two common pricing models:

1. Commission-based – The broker gets paid by the energy retailer after a deal is signed.

2. Fee-for-service – You pay the broker directly for their advice, comparison, or contract management.

The key is transparency. Ask upfront:

• Are they showing you the whole market or just a shortlist?

• Are they comparing green options?

• What’s their commission range?

• Can you see multiple quotes before deciding?

A good broker won’t pressure you into a deal. A great one will explain why they’re recommending a particular plan.

What’s the difference between an energy broker and a comparison site?

Comparison sites are fast, convenient, and great for households. But for businesses? Not so much.

Here’s why:

Feature Comparison Sites Energy Brokers Coverage Often limited to a few major retailers May access 15+ commercial retailers Customisation Generic plans only Tailored to business usage Support Self-service Dedicated consultant Contract negotiation No Yes Load analysis No Yes

If you run a bar that spikes from 5pm–11pm or a bakery with overnight ovens, you need more than just a price-per-kWh comparison. You need someone who gets how your business runs—and where the energy’s going.

Can energy brokers help with green energy or sustainability goals?

Absolutely. Many brokers now help businesses transition to greener energy options. That includes:

• Sourcing renewable-only plans

• Organising solar Power Purchase Agreements (PPAs)

• Calculating emissions reductions

• Supporting ESG compliance and reporting

• Recommending battery or load control options

This is especially valuable for businesses aiming for net-zero targets or those in industries where sustainability is a customer expectation (think food, retail, or education).

And they don’t just focus on the environment—they help make it financially viable too.

Real-world story: How a gym chain saved with smarter energy buying

A mid-sized fitness centre group in regional NSW was dealing with erratic power bills. The issue? Their HVAC and treadmills created daily peak loads that attracted high demand charges—something their retailer hadn’t flagged.

Their energy broker analysed their load profile and switched them to a demand-optimised contract. They also implemented a basic timer system for equipment, shifting usage by just 30 minutes per day.

End result?

• 17% annual savings

• Smoother billing cycle

• Fewer complaints from finance

Sometimes the fix isn’t flashy—it’s just smart.

FAQ

Do energy brokers only help big businesses?
No. Even single-site operations or small shops can benefit—especially if energy is a significant expense.

Are brokers independent?
Some are fully independent; others work with selected panels. Always ask how many retailers they compare and how they’re paid.

Do brokers help with both electricity and gas?
Yes. Most commercial brokers deal with both, and some even help with water contracts or telecoms too.

Final thoughts: Is it worth using an energy broker?

For most Aussie businesses, yes—especially if your energy bills are creeping up and your contracts are confusing. You don’t need to know the ins and outs of tariffs or spot pricing. That’s the broker’s job.

And in a market where energy costs can swing wildly—just like your workload—there’s something comforting about having a calm expert in your corner.

For businesses looking to get proactive about their energy strategy, working with an experienced energy broker can be the difference between paying the bill and planning ahead.